Job Description

Grow your career with #SitelPortugal

 

We’re hiring!

 

A talented and accomplished Spanish + English trainer to support the LATAM Market team in Porto, Portugal.

 

Sitel is a global people-driven company that delivers Customer Experiences to the world’s best brands.
Our commitment is to provide the best environment for our Associates and allow them to grow and contribute to success.

 

Our client is one of the world's most renowned financial software companies.

Delivering personalized experiences on a trusted and open platform.

The company operates through three segments: personal finance, small business, consumer tax, and accounting in order to provide top quality solutions for their customers.

Responsibilities

The job.

We are looking for a talented and accomplished Trainer

 

To enhance the competencies of individual employees by designing and conducting training programs that will boost employee’s workplace performance in alliance with the company’s core values. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions. Also, measuring the efficiency of each training process and improve metrics.

 

• Identify training needs by evaluating strengths and weaknesses
• Translate requirements into training that will groom employees for the next step of their career path
• Build annual training program and prepare teaching plans
• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
• Direct structured learning experiences and monitor their quality results
• Acclimate new hires to the business and conduct orientation sessions
• Deliver training courses
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Stay abreast of the new trends and tools in employee development
• Alignment with the Client training program and Sitel procedures
• Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities

What you need to have.

• Native / Proficiency Spanish (C2)
• Advanced level of English (C1 minimum)
• Evidence of effective interpersonal, coaching, and leadership skills
• Good organization/time management skills  and problem-solving skills
• Ability to work with a variety of people from diverse backgrounds
• Ability to organize and prioritize, set priorities and multi-task
• Ability to adhere to all organizational policies and procedures
• Ability to assess agents’ professional, linguistic, technical and diagnostic skills, identify strengths/weaknesses and recommend solutions
• Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc.)
• Experience of relevant training and coaching technique
• Effective project management
• Ability to adhere to all organizational policies and procedures
• Ability to give constructive feedback to CSRs which lead to performance improvement.

Education and experience.

• College degree or directly related work experience
• Essential minimum of 6 months call center experience
• Previous teaching or coaching/training experience would be an advantage

 

Specific Requirements (when necessary)

• Availability to travel
• Out-of-hours support

Profile

We work hard and reward harder.
We are a growing company that values and recognizes our associates’ effort and talents and aim to provide memorable experiences and new challenges. Are you ready to join?
 
 
Begin your Sitel journey - Apply Today!
 
For any question contact our Recruitment Team at careers.portugal@sitel.com

Benefits

What’s in it for you?

• Competitive wages according to shown experience (14 monthly payments per year)
• Help in finding accommodation (if necessary)
• Continuous investment in training and personal development
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Fun and engaging company-wide initiatives, like our SitelFit wellness program