Job Description

Department

 

Service Operations Team provides level 1/2 technical Support across a broad range of technical disciplines that underpin the operation of Euronext Cash and Derivatives markets, and hosted markets on behalf of clients.

The disciplines include Applications, Network, Systems (Linux and Windows), Database and Security.

The selected candidate will be part of a team based in Porto covering all market operational hours (shift system in a 24/7 operation), and will work in a high-tech learning environment with colleagues across all Euronext locations.

 

Job Summary
 
The job consists of prioritizing and progressing resolution of faults or queries on the full range of systems across all clients, suggesting methods to build and implement measurable improvements to the services, undertaking project work and the implementation of change by performing a QA after any work. Troubleshooting issues relating to the network, database, infrastructure, applications or security. Contributing to serious incident, change and problem management.
This role is both internal and external facing and is located within the Service Operations Group, which in turn is part of the IT Operations and Engineering group.

Responsibilities

Key Accountabilities

 

As a Service Operations Analyst - Trainee, you will do:

• Prioritization and progression of resolution for faults or queries on the full range of systems;
• Troubleshooting issues relating to applications, infrastructure, database, network or security;
• Active participation in serious incident, problem and change management;
• Undertaking of project work to help implement best support practice and continued success of the Euronext businesses.

Profile

Profile and Skills

 

Euronext is looking at the following profile:

• Enthusiasm combined with a collaborative attitude;
• Excellent organizational and interpersonal skills;
• Excellent communication skills (oral and written);
• Hands-on mentality, structured way of thinking and problem solving skills;
• Excellent Team Work spirit;
• Ability to multi-task and prioritize;
• Strong awareness and interest in technology;
• Ambition to develop a successful IT Career;
• An affinity with: O/S – Windows, Linux and/or Solaris; Database – MS SQL/Oracle; Monitoring Systems - Nagios; Network - Juniper/Cisco; Security – TCP/IP, TCPdump, Nessus, Snort. nowledge of financial markets;
• Knowledge of Equities and Derivatives financial instruments (e.g. Futures and Options/Warrants);
• Knowledge of ITIL framework and processes, also as scripting languages (Shell/Perl/PHP/Python);
• Fluency in English.

 

Education and Knowledge:

• Degree, CET or equivalent in a computer related subject.